Mailing Address

SEIU Building Service Local 32BJ
101 Avenue of the Americas
(between Grand and Watts Streets)
New York, NY 10013-1906
212-388-3800

Member Service Walk-in Center

Do you have questions about your benefits you would like to speak with someone about in person? Then stop in to the member service walk-in center, conveniently located in the headquarters lobby. Courteous, knowledgeable member service representatives will assist you with all of your benefits questions. They can even help you locate a participating doctor, or set you up on one of the PCs so you can search the network yourself.

There is no limit to how many times you may visit the walk-in center. We are open 8:00 am to 5:30 pm Monday through Friday. Stop in and see us soon.

Member Service Call-in Center

Do you have questions about your benefits, but don’t have the time to stop in and see us? Then phoning the call-in center is the choice for you. The call-in center gives you the opportunity to speak with a member service representative about your benefits. They can answer your questions and provide explanations, including those concerning:

• request forms
• pharmacy cards
• physician network procedures
• Pension applications
• appointments at the Health Center, Dental Center, and Legal Fund
• eligibility status
• claims on health-related issues
• COBRA payment receipts
• adding and removing dependents

Just call 1 (800) 551-3225 from 8:30 am to 5:00 pm Monday through Friday. We are pleased to provide you with an excellent translation service provided by AT&T. It allows you to converse in over 100 languages. Just mention the language you are most comfortable speaking in, and our staff will get someone on the line to speak with you in that language. We look forward to speaking with you soon.