Member Service Walk-in Center
Do you have questions about your benefits you would like to speak with someone about in person? Then stop in to the member service walk-in center, conveniently located in the union headquarters at 25 W. 18th Street, on the 5th Floor. Courteous, knowledgeable member service representatives will assist you with all of your benefits questions. They can even help you locate a participating doctor, or set you up on one of the PCs so you can search the network yourself.
There is no limit to how many times you may visit the walk-in center. We are open 8:00 am to 5:30 pm Monday through Friday. Stop in and see us soon.
Do you have questions about your benefits, but don’t have the time to stop in and see us? Then phoning the call-in center is the choice for you. The call-in center gives you the opportunity to speak with a member service representative about your benefits. They can answer your questions and provide explanations, including those concerning:
- Request forms
- Pharmacy cards
- Physician network procedures
- Pension applications
- Appointments at the Health Center, Dental Center, and Legal Fund
- Eligibility status
- Claims on health-related issues
- COBRA payment receipts
- Adding and removing dependents
Just call 1 (800) 551-3225 from 8:30 am to 5:00 pm Monday through Friday. We are pleased to provide you with an excellent translation service provided by AT&T. It allows you to converse in over 100 languages. Just mention the language you are most comfortable speaking in, and our staff will get someone on the line to speak with you in that language. We look forward to speaking with you soon.
District Contact Information
| New York Metro | Manhattan Office and Union Headquarters: 25 West 18th Street New York, NY 10011 Phone: 212-388-3800 |
| Connecticut | Hartford Office: 196 Trumbull Street, 4th Floor Hartford, CT 06103 Phone: 860-560-8674 Fax: 860-951-9762 Stamford Office: |
| DC/VA/MD | D.C. Office: 1025 Vermont Ave, NW, 7th fl Washington, DC 20005 Phone: 202-387-3211 / 202-387-3212 Fax: 202-939-0574 Baltimore Office: Arlington Office: |
| Florida | One Flagler Building 14 NE 1st Ave, Suite 905 Miami, FL 33132 Phone: 305-672-7071 Fax: 305-672-9501 |
| Hudson Valley | 140 Huguenot Street New Rochelle, NY 10801 Phone: 914-637-7000 Fax: 914-637-2136 |
| Mid-Atlantic | 42 S. 15th St., Suite 200 Philadelphia, PA 19102 Phone: 215-226-3600 Fax: 215-563-9062 |
| NCFO | 1023 15th Street NW, 10th Floor Washington, DC 20005 Phone: 202-962-0981 Fax: 202-872-1222 Web site: www.ncfo.org |
| New Jersey | 1 Washington Park 12th Floor, Suite # 1203 Newark, NJ 07102 Phone: 973-824-3225 Fax: 973-623-8602 |
| Western Pennsylvania | 209 9th St., 9th floor Pittsburgh PA 15222 Phone: 412-471-0690 Fax: 412-471-681 |
| 1201 | 455 North 5th Street Philadelphia, PA 19123 Phone: 215-923-5488 Fax: 215-923-5534 Health and Welfare Fund Legal: |
